How to Submit a Chat Request with MarketScale

Modified on Thu, 9 Nov, 2023 at 8:55 PM

At MarketScale, we're dedicated to ensuring that you always have the support you need right at your fingertips.

Whether you have queries about our platform or need assistance with anything MarketScale-related, there are multiple avenues available for you to reach out.

You can utilize our interactive chatbot for instant responses or send us a message directly via our dedicated text message line. Both options are designed to provide swift, clear answers, ensuring a seamless and efficient experience as you navigate your professional journey with MarketScale.

1. Follow these steps to submit a chat request:

Get started with your handy chatbot feature.

Locate the chatbot icon in the lower right corner of the page

Click on the chatbot icon in order to be directed to your chatbot platform.

Screenshot of: Follow these steps to submit a chat request:

Get started with your handy chatbot feature.

Locate the *chatbot icon in the lower right corner* of the page

Click on the chatbot icon in order to be directed to your chatbot platform.

2. Respond to the chatbot prompts:

Utilize this time to gather your most important questions for MarketScale. Type in your question, submit your question and be attended to immediately by our advanced chatbot technology.

Screenshot of: **Respond to the chatbot prompts**:

Utilize this time to gather your most important questions for MarketScale. *Type in your question*, submit your question, and be attended to immediately by our advanced chatbot technology.

3. Respond to the chatbot prompts:

Enter your name in order for the chatbot technology to personalize their solutions tailored to your needs.

Screenshot of: **Respond to the chatbot prompts**:

*Enter your name* in order for the chatbot technology to personalize their solutions tailored to your needs.

4. Respond to the chatbot prompts:

MarketSclae will ensure high-quality communication so you can obtain quality support, to confirm you are connected, enter your email address

Screenshot of: **Respond to the chatbot prompts**:

MarketSclae will ensure high quality communication so you can obtain quality support, to confirm you are connected, enter your *email address*

5. This notification from MarketScale Studio will ensure you are in the know during every step so you know your inquiry has been received

Screenshot of: This notification from *MarketScale Studio* will ensure you are in the know during every step so you know your inquiry has been received

6. A representative from MarketScale will be adamite and will respond within a few minutes so you are getting your information fast and ready to use.

Screenshot of: A representative from MarketScale will be adamite and will respond within a few minutes so you are getting your information fast and ready to use.

7. While you have the amazing tool chatbot, there are also more options in how to in help from the MarketScale tea. You also have the option to send an SMS message to a MarketScale representative.

8. Easily access support through messaging. Begin by opening your messaging app on your mobile device.

9. Next, create a new text message to 214-216-4192 (which is the dedicated MarketScale SMS text number) and hit your send button. You will instantly be greeted with eagerness to help get your support.

10. Gather your most important questions type in your question and let the MarketScale team handle the rest! You will always have access to these resources. The team wants you to feel support no matter where life takes you.

Screenshot of: Gather your most important questions and type in your question and let the MarketScale team handle the rest! You will always have access to these resources. The team wants you to feel support no matter where life takes you.